Service Charges

At OSSO Energy, we believe in being open, fair, and transparent about how we charge for our services.This document sets out the service charges that may apply to your account in specific circumstances.

These charges are not routine and are only applied where additional work, administration, or third-party costs are incurred in managing your supply or account.

Our approach is guided by the following principles:

• Transparency – All applicable service charges are clearly documented and publicly available.
• Fairness – Charges are applied only where reasonable, proportionate, and directly related to the service provided.
• Clarity – Each charge is explained in plain English, including when it may apply.
• Accountability – We ensure charges align with our contractual terms and regulatory obligations.

Where possible, we aim to avoid applying service charges by resolving issues proactively and working collaboratively with our customers and third parties. However, in some cases, charges are unavoidable due to external costs, regulatory processes, or customer-requested actions.

This Service Charges Schedule forms part of our contractual framework and should be read alongside your Terms and Conditions. The charges listed are subject to review and may be updated from time to time, with the latest version always available on our website.

If you have any questions about a charge applied to your account, or would like further clarification, our customer services team will be happy to help.