OSSO Energy Privacy Policy
Effective date: 20 July 2025
Whether you visit the OSSO Energy website, speak to one of our team, provide services to us, or use our services, you are trusting us with your information. This Privacy Policy explains how we collect, use, and protect your personal data and outlines your rights applicable under data protection law.
OSSO Energy Privacy Policy
We are committed not only to providing you with excellent service, but also to protecting your personal information. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are legally required to handle your personal data responsibly and transparently. Our website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
At OSSO Energy (“we”, “us” or “our” for short), we are committed not only to providing you with an excellent service, but also to protecting your personal information. Your personal information (also called ‘personal data’) is the information which identifies you as an individual that we get from you and others in various ways. Under the Data Protection Act 1998 (the “Act”) and the General Data Protection Regulation (GDPR), specific
obligations are placed on us about the way we handle this type of information. The aim of this privacy policy is to let you know what personal information we collect from you when you purchase services from us, when you use our website and when you contact us, how we store and use it, and how you can access and manage this information.
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This policy clearly sets out:
What personal information we collect about you
Storage of Your Information
Sharing your information
How long we retain your information for
Accessing your data
Your rights
Data security
Complaints
Policy Updates
Personal Information We Collect
In order to provide the best service to you, we collect the personal information requested by our contact forms together with any comments that you may provide in free text fields or may send to us separately. We may also keep a record of references and information received from third parties and of any other correspondence or communication between you and us, whether written, emailed, or resulting from visits, interviews or telephone calls including those which are recorded for the purposes summarized below. Information includes:
• Name of customer
• Customer’s business name
• Business and personal contact Information (eg, address, email, telephone number)
• Business bank account and payment card details
We collect and process this information either on the basis of your consent, or on the basis of our legitimate interest in developing and enhancing our business.
When you interact with our digital platforms, we may also automatically collect the following information about your visit:
• How you have reached our digital platform and the internet protocol (IP) address you have used;
• Your browser type, versions and plug-ins and your operating system;
• Your journey through our digital platform, including which links you click on and any searches you made,
• How long you stayed on a page and other page interaction information;
• Information collected in any forms you complete such as our online enquiry forms; and
• News, offers and opportunities from us
For more information, please see our Cookies Policy
As standard, we do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and biometric data). Nor do we collect any information about criminal convictions and offences.
Storage of Your Information
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of OSSO Energy’s systems and services, you are responsible for keeping this password confidential. Please do not share your password with anyone.
While we strive to protect your data, transmission over the internet is not completely secure. Any electronic transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorised access.
Sharing your information
We may share your data with trusted third-party suppliers to fulfil specific tasks. These suppliers are subject to:
• Thorough due diligence and security checks
• Contractual obligations to protect your data
• Restrictions preventing use of your data beyond the agreed purpose
How long we retain your information for
We will only retain your personal data for as long as reasonably necessary to fulfil the
purpose we collected it for, including for the purpose of satisfying any legal, accounting, or
reporting requirements.
Accessing your data
You are entitled to see the personal information that we hold about you at any time. (iIf you
write to, email or phone us in relation to this information). You can do so by:
• telephoning us on 0333 335 0452
• emailing us at customerservices@ossoenergy.com
• writing to us at 8th Floor, 17 Bevis Marks, London, EC3A 7LN
When we receive your request, we will send you a form to complete your request.
Your rights to personal information include:
• Request access to personal information;
• Request that inaccurate information is corrected;
• Request that processing of personal information is restricted;
• Request that personal information we hold is erased in certain circumstances;
• Request a copy of the personal information that has been provided to us (Subject Access Request);
• Object to the processing of personal information or the continued processing of personal information.
Even if you don’t request a copy, you can still contact us to verify or update your personal information. We aim to keep your data accurate and up to date.
We always try to ensure that the information that we hold is accurate, up to date and relevant, and will be more than happy to correct any inaccuracies.
Data Security
We take the security of personal information seriously and OSSO Energy has appropriate measures, safeguards and protocols in place to ensure data is kept secure, is only accessed by those individuals authorised to do so and where there is a legitimate need.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this policy, please contact us by:
• telephoning us on 0333 335 0452
• emailing us at customerservices@ossoenergy.com
• writing to us at 8th Floor, 17 Bevis Marks, London, EC3A 7LN
If you are not happy with the outcome of your complaint, you may write to the Information
Commissioner’s Office whose details can be found on https://ico.org.uk/
Changes to our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.